Due to the current on-going COVID-19 pandemic, we are currently making a number of changes to the way in which we operate in response to the government’s advice. The health and safely of our employees, tenants and clients are of the highest importance.
Firstly, we will be operating as a closed office on an appointment-only basis. Please be aware that staff will be working from home where possible and therefore the phone in the office will not always be manned. Please can all initial contact be via email: firstname.lastname@example.org
We advise as always to email as first point of contact email@example.com or use the out of hours number in an emergency which is located in your PARK LETS manual.
Tenants following all the emails sent we require that you complete the COVID house tracker and the COVID tracker forms. These forms need to be completed as soon as there has been a change in your property.
Tenants, please can we remind you that it is IMPERATIVE that you inform us if anyone from your house are showing symptoms, are awaiting or has had a positive test or are self-isolating.
Currently, maintenance work to the property will continue as usual with some slight changes. We will require written confirmation that no tenant in the property is showing symptoms, awaiting or has a positive test or are self-isolating before we enter. We will send in maintenance who will be in full PPE and we require the property to be vacant whilst these jobs are being completed.
If any tenant in a property is isolating then we will be suspending all maintenance work to the property for 14 days or until the test results have become negative. However, emergency issues will still be attended to during this period.
The following is a list of works considered urgent:
- Major flooding
- Total loss of or major fault with electricity supply
- Unsafe electricity fittings
- Gas leak
- Loss of hot water
- Roof leaks resulting in serious internal flooding
- Plumbing leaks that cannot be contained
- External doors or windows not closing or locking
- Breaches of security to external doors or windows
- Failure of fire alarm system
- Sole or only accessible WC not flushing
- A plumbing leak or roof leak that has the potential to cause damage to the property
- Fire Door not closing properly
- Full loss of communal lighting or emergency lighting
In line with Tenancy Agreement terms, tenants must notify us if their property is going to be vacant for 28 days or more.
Rent must continue to be paid in accordance with tenancy agreements.
The government has issued specific guidance for tenants, which is available here.